Technical Writer & Content Designer
I’m Rizwana Shaikh, a technical writer and content designer with 6+ years of experience creating structured documentation, product guides, and digital content.
With a background in journalism, SaaS marketing, and visual design, I specialize in translating complex systems into clear and accessible content. My work combines technical writing, UX thinking, and visual communication to help teams explain products, support onboarding, and improve knowledge resources.
Rizwana Shaikh
Education
Journalism Diploma
2017 – 2019
Southern Alberta Institute of Technology (SAIT)
Inbound & Content Marketing Certificate
2021
HubSpot Academy
Google Analytics for Beginners
2021
Google Analytics Academy
Experience
Technical Writer & Content Designer (Freelance)
July 2019 – Present
I work with organizations to create clear, structured documentation and digital content that helps users understand products, systems, and services. My work focuses on transforming complex information into accessible resources such as user guides, product documentation, instructional materials, and web content. With a background in journalism, marketing technology, and visual design, I combine strong writing, information structure, and visual communication to improve how information is presented and understood. I collaborate with teams to translate technical concepts into clear, user-focused content across websites, documentation systems, and digital platforms.
Growth Marketer
Budvue · October 2024 – December 2025
I developed product-focused content and educational resources for a digital signage platform used by retail and cannabis businesses. My work included creating blog guides, feature explanations, and user-focused materials that helped customers understand platform capabilities and marketing workflows. I collaborated with product, design, and marketing teams to translate platform features into clear messaging for websites, campaigns, and customer communications. I also analyzed engagement data to improve the clarity and effectiveness of content supporting user onboarding and product adoption.
Communications & Marketing Manager
Momentus Global Development Ltd. · October 2022 – March 2024
I led the development of company messaging and structured communications supporting a full organizational rebrand. As project manager, I coordinated cross-functional teams to develop written and visual materials that clearly explained company services, initiatives, and internal processes.
My work included producing digital content, internal communications, and informational resources that translated complex topics into clear and accessible messaging for diverse audiences. I collaborated with leadership and external partners to maintain consistent messaging across digital platforms and organizational materials.
Marketing Coordinator
Sundance College & NEO Canada · February 2022 – September 2022
I supported the development and execution of digital content across web, email, and social platforms. My responsibilities included writing and editing marketing materials, coordinating multimedia assets, and ensuring messaging remained clear and consistent across channels.
I collaborated with internal teams to organize content calendars, develop communication materials, and support campaign execution while maintaining strong editorial standards and meeting project deadlines.
Content Marketing Team Lead / Digital Marketing Team Lead
ABM College & Alivio Care · December 2019 – July 2021
I led a team responsible for producing digital content across websites, blogs, and social platforms. My role involved planning and coordinating content production, editing materials for clarity and consistency, and ensuring messaging aligned with organizational goals. I worked closely with leadership and cross-functional teams to develop structured content strategies, manage editorial workflows, and oversee the delivery of written and visual materials across digital channels.
Multimedia Journalist / News Writer
Airdrie Echo · The Weal · Federation of Calgary Communities · 2018 – 2019
I worked as a journalist producing news and feature stories for print and digital publications. My work involved conducting interviews, researching topics, and writing clear, accurate articles for diverse audiences. This role developed strong foundations in research, structured writing, editing, and communicating complex information in an accessible and engaging way.
My Services
I help teams turn complex systems and workflows into clear documentation, product guides, and user-focused content.
01
Technical Writing
I create clear, structured documentation that helps users understand products, systems, and workflows. This includes user guides, feature documentation, product explainers, and instructional materials designed to simplify complex information.
02
UX Writing & Content Design
I write user-focused interface content that helps people navigate digital products with clarity and confidence. My work includes onboarding instructions, product messaging, microcopy, and interface content that improves usability and user experience.
03
Knowledge Base & Help Centers
I develop help center and knowledge base content that allows users to quickly find answers and solve problems. This includes step-by-step guides, troubleshooting articles, FAQs, and structured documentation designed for self-service support.
04
Visual Documentation
I create visual assets that support technical content and improve understanding. Using tools like Adobe Illustrator, I develop diagrams, process visuals, and instructional graphics that make complex ideas easier to follow.
05
Technical Editing
I edit and refine complex documents to improve clarity, structure, and accuracy. This includes reviewing technical documentation, reports, and product content to ensure information is consistent, readable, and well organized.
06
Content Architecture
I organize and structure information so documentation and content systems are easy to navigate. This includes planning documentation frameworks, organizing knowledge bases, and improving how users find and understand information.
Samples of My Work
Endorsements
Here’s what clients say about me.
Rizwana has a rare ability to take complex ideas and turn them into clear, structured content. Her strategic thinking and attention to detail helped us improve how we communicate our services and present information to our audience. She is thoughtful, organized, and consistently delivers high-quality work. Working with her was a smooth and productive experience.
M Baten
Working with Rizwana on our website and communications materials was an excellent experience. She brought clarity and structure to our messaging while managing the project professionally from start to finish. Her ability to translate ideas into clear, well-organized content made a noticeable difference in how our information is presented. I would gladly collaborate with her again.
A Richards
Big Names I Worked With
Available for technical writing, product documentation, and UX content projects.
Contact Me
I look forward to working with you.